Customer Testimonials
All personnel always upbeat answer all questions and easy to contact Car finished on time with no surprises
Was the best experience we have had in purchasing a vehicle. The entire staff was very professional and a pleasure to deal with. We have purchased from other dealers and this was by far the best.
Great service. No issues. Would definitely recommend going here for any service. I will continue to use them.
Cody has helped me on 3 vehicles, he always goes above and beyond with his service
As always, Brett and the dealership did a great job, completing my service visit efficiently and in a timely manner.......
Brett was very helpful in the repair of the car. He was understanding very professional and did an outstanding job to make the car right I would recommend West Herr To everybody
My vehicle was towed in on Saturday and they found out that I needed to get the valve body replaced and it was completed Wednesday
Steve, and the whole staff at West Herr Lockport made my purchase very easy and enjoyable. Very satisfied.
The customer service is amazing at this dealership. Whenever I have a question or need service this dealership gets my concerns or service attended to very quickly. The employees at this dealership show genuine concern over my questions or getting my vehicle serviced correctly in a timely manner. I really appreciate the Lockport dealership.
Everything was done perfectly professional and the process was excellent thank you for the great job!
I was contacted by salesman, we talked and made a date to meet to look at new truck. Next day I drove it home. Good experience.
Great service at a fair price and no trouble making the appointment! Thanks West - Herr!
Verry good place to get your vehicle fixed, they are very professional and curtieous all the time
West-Herr consistently provides excellent service. The staff is very cordial and professional, and scheduled maintenance is performed thoroughly and promptly.
This was our second WestHerr purchase. We will likely make more. They make the experience as streamlined as possible. John Tribble could not be more accommodating.
They keep me inform on the recall, The staff was helpful to located a work document i left in my vehicle
Took my Jeep in for service and had a few problem with communication but in the end, they treated me with a high level of professionalism. Mike, Christy and the team did a great job. Many thanks!
I went there this morning to show Mike in collection shop all the runs and gret in my paint.he said it looked great he gave me a good deal.this guy couldn't paint his toe nails let alone a car.this guy is a lier and con stay away from this place big time.
They definitely stand behind their service very helpful service manager Michael Rice. Will return for service.
We needed a truck and Lionel came through! The process was smooth from start to finish, and we are happy we found our new dealership!
I I arrived at my appointment time they took my car right in, did My oil change and rotated my tires. The amount of time was about the same as they told me it would be. Kind and friendly people. Coffee wasnāt that bad either.
Very friendly and helpful first time ever leasing a car I will definitely be back
everyone there was as kind, polite and nice as could be. Vehicle was done when promised
West Herr seems to genuinely care that your vehicle leaves the dealership the way you want it.
They always deliver more than I expect; I have been going there for more than 20 years.
Brian C, Mark D and Kevin were awesome, pleasant, accommodating and answered all of our questions.
The service was excellent, on time, and they returned the car wash as well as if I had washed it myself. The workmanship appears to be excellent.
Awesome dealership, great selection, they found me a vehicle from Rochester, they detailed it, fueled it up, demonstrated the functions of the vehicle, very quick transaction.
Great buying experience from the sales and financing departments friendly knowledgeable will recommend the dealer to friends and family members
Service, employees, all were excellent ! Iām very happy with everything. Would definitely recommend them
My appointment was at 1:30. They took my vehicle right on time. Was friendly and professional. They told me that I could go into the waiting area and they would come and get me when they were done. The waiting room was clean and bright. My vehicle was done in a reasonable time. I would say of all thr dealerships I've experienced this one was far the best. Every employee I came across had smiles on their faces and friendly hellos.
I took my Jeep Cherokee in because I kept loosing air in my right rear tire. They checked out the tire and found a nail in it. They repaired the tire and sent me on my way in a little over an hour at a cost of only $35. They also did a multi point inspection while my Jeep was in for servicing.
No one bothered to put a Mileages sticker on my windshield either, letting me know when to bring it in for a oil change, rotating the tires, possibly a tune up plus any of the extras they would usually perform when you purchase their maintenance service contract. I also had a problem with the first employee taking advantage of a elderly women on her own browsing the cars and interested in what the difference is between buying one out right or leasing. I was actually suckered into buying one which the salesman never went over the paper work with me ... Read More DealerRater - Sep 7, 2023
Had a Great experience all the way around. Love my new jeep! Thanks again to matt!
Service went well and the price was acceptable. No one reset the oil change gauge and no one put a Milagros sticker on the windshield
This is the third vehicle I purchased from this location. Bruce was my sales person 2 of the 3 times. And as before the transaction went smoothly, any issues or promises was dealt with in a timely manner. I am more than happy with my purchase.
Our sales consultant was Sam Manella. We had a very positive experience as Sam is extremely thorough and easy to work with! We also love our new Jeep!
Cody was very helpful and the process of the purchase of my truck went very well. I would recommend him to others looking to purchase at West Herr.
I had a wonderful experience at this dealership. Everyone was extremely helpful and explained everything to me as this was my first time buying a car from a dealership. They are also very nice to work with and make sure to make the process as seamless as possible and treated me kindly.
Dependable, reliable, fast and efficient mechanics, and great customer service. I only go to West Herr.
Very happy with their service dept. People are very welcoming when you arrive and get you taken care of swiftly.
Excellent service in the service department. Efficient, friendly, and knowledgeable people here, from finance, sales, service, and Even the cashier.
I'm treated like I'm part of the family and have never been disappointed with anything I've ever gone to West Herr CDJR of Lockport for.
Easy to make appointment and check in was a breeze. Work was done in a reasonable time
Prompt service, salesman was thorough and took the time to go through different lease options with me
I had a very enjoyable experience all the way around we will definitely tell our friends
First time having service, they took my truck in and did everything I asked, plus they took care of recalls. Very happy with the service!
Do not like WH call center for appts as. Service problem documented was not accurate.
Excellent dealership !! The staff goes above and beyond to accommodate the customer. Easy and hassle free car shopping.
I had a great experience fast service, the night drop box was a life saver
Everyone at this dealership is great! They are so helpful and the service department is the best!
Very friendly and very courteous and very helpful. The work on my car was done in a very timely manner. I also love my West Herr duck!
Brett Doebler was friendly, professional and very helpful. Car was in and out in a very short time.
David did an exceptional job taking care of my service needs in a friendly professional manner. He is truly an asset to the dealership.
The people are very helpful,curious and understanding. They are considerate of their customers and go to great lengths to help each one of them. I am happy to have them service my auto needs.
Friendly, fair, and superior service! Taking care of service customers should be and is a priority!
I WILL SAID THAT I AM GREADFULL AND HAPPY TO BE PART OF THIS FAMILY. GOOG TREATMENT EVERY TIME THAT I NEED HELP WITH THE CAR. GRACIAS/ THANKS.
Great job š educated sales persons, clean facilities. No hassle. Prompt service. Fair market value. Friendly
This dealership is the best I've ever seen and Dave Mullane is the best service righter i have ever had I would recommend this dealership to anyone!!!
good sevice friendly people, good price work was done well and service was on time
Always very professional and courteous. Work is done in a timely manner and the waiting area is comfortable.
Dave Mullane is an excellent Service Advisor. He always makes me feel welcomed, appreciated as a customer, and confident in the service provided.
Took our Honda in for repair of body damage The finished product looks brand new. Staff makes the process so easy thank you.
The experience of buying my Jeep Cherokee at West Herr was a very good one. But that is normally going to be positive because a dealership wants your business. My most recent experience is what makes makes me want to post a review.
My house was broken into at night while I was upstairs sleeping. A very scary and stressful situation. They stole my purse, which meant they had my keys and could come back and steal my Jeep. I called the dealership and explained the situation. They were able to get me in that day to rekey the vehicle. ... Read More DealerRater - Aug 8, 2022
Very helpful! Chelsi was very knowledgeable and helped me find a great car. Thank you!
I love going to see Bruce every few years to get my cars! Heās a nice guy, heās very helpful and patient. I highly recommend going to see Bruce at West Herr.
It was a great experience working with Samantha at West Herr Lockport. She is very knowledgeable, personable and helpful. I would definitely lease another vehicle from her.
West Herr Chrysler jeep ram. Has excellent service center. Quick and dependable service with comfortable waiting area providing coffee center and snacks. Scheduling and appointment times are met and kept.
Alex in the service department does not listen to the customers. On top of that I donāt think he knows how the cars they sell work. Dashboard was going crazy and he told me it was because the battery was dead. I picked up my car and had to bring it back ten minutes later because they didnāt even address my problems after paying them $388
Service Advisor & Mechanic were very knowledgeable & professional. They are the reason I continue to bring my vehicles to West Herr Jeep in Lockport.
I was just there 3 days ago for a squeak on my break pedal and the problem is not fixed
Service was done perfectly! Multipoint inspection Was done Everything was done in a timely professional manner ! Hope a new service relationship will be made here .
First purchase from West Herr Dodge after 25 years of chevyās. Sales and finance was nice experience and look forward to driving my new Ram !
Our salesman was outstanding in every aspect! He made sure everything was in order from the first phone call through the sale and delivery of my new Dodge Ram! Ryan is very knowledgeable in all the details of the ram we bought. I highly recommend Ryan to all who read this.
I went here because my jeep is still under warranty. I had an oil leak. I was told all it was my oil filter was loose. They did not have to fix anything . They had to remove the plate, tighten the filter and degreased it. I had to pay $172.79. A different dealer down the road fixed a car under warrenty today 3/4/22 that needed a new oil pump and they did not charge anything at all for the labor and parts. Same warrenty coverage 2 different makes. FREE.
Took the Jeep in for an oil change and tire rotation and was greeted by Dave. He was very friendly and courteous. Waiting room was comfortable and the coffee was good and I was I. An out in about an hour.
Bought my Ram new here Always delt with Brent for service.always excellent service! Expert in his field!
Everyone I dealt with was great. Easy to make an appointment. Greeted as soon as I pulled in. Car was finished in under an hour.
Was treated very well. The employees are very polite, extremely helpful and friendly. They are very professional
The scheduling was simple and my truck was done in no time at all. Very happy with the service. David and the other service technicians are very professional
Problem was diagnosed quickly, parts were ordered by over night shipment and installed on my vehicle the next day. Service Advisor Dave M. very informative, helpful and efficient. Will definitely return there for purchases/repairs.......
Excellent service: got my vehicle in promptly and completed the repair quickly. Shuttle service took me home and picked me up when the job was done.
Right from the start, Mark was up front and honest about pricing and what I could afford. I didnāt feel pressured. Mark took the time to text and respond to my requests in a very timely manner. All involved were courteous and the atmosphere was welcoming. I feel confident in the purchase I made and will be returning for all my vehicle purchases in the future!
Dave was very pleasant when I brought my 2021 Renagade in for oil change and tire rotation.
Samantha was great to work with. Samantha made for a smooth transaction. She helped me find exactly what I was looking for! Thank you!
Ben, Jim and Kevin were most professional, informative and went out of their way to make us feel comfortable with this investment. They, especially Ben, were warm, friendly and made us feel secure in our purchase. This was our first time dealing with West Herr. Your employees are a credit to your organization. A Blessed New Year!
Professional, patient, knowledgeable, helpful, hardworking staff like Shelby and Dawn at the front desk of West Herr Collision Center of Lockport made my collision service experience a breeze. They went the extra mile. Easy peasy for me, my car looks great, the service was done lickety split when parts arrived and they gave me accurate updates when I needed them.
Josh was excellent. He made the process seamless and easy and was a pleasure to deal with.
Matt Wilkins is awesome! He helped me find the right Jeep for me! He is very knowledgeable and was very patient when I asked a lot of questions! I will definitely recommend him to others!
Was met with kind service associate that immediately was able to help me get the service I needed was very curtius and concerned about my time. Went above and beyond
This dealership has been top notch from the moment I purchased my Jeep to the service department. They are very much focused on great customer service from the salesmen to the service greeters to the cashier and make you feel like your more than just a customer when you deal with them.
Bruce was awesome! I love my new Jeep! Would send everyone here! Great team work!
They put me in a brand new truck 2022 . With unsafe tires on it. They Never looked over the truck at all . There for a quick sale . Than after that your on your own. There complete Incapable of providing customer service. Horrible buying experience there.
We were traveling through the Niagara Falls area on 30Sep when we encountered a loud knocking noise on our RAM truck. Although they were super busy, they were understanding of our dilemma and fit us in (when no one else in the area would), to take care of our vehicle. Kind and knowledgeable was this service department!! Communication was excellent!!!! I wish I could take my vehicle to them all of the time. Thank you so much Alex, Kyle, mechanics and the entire service department.
Excellent service and great service advisor Joseph was fast and very efficient also cashier was super friendly and helpful
Good customer service and vehicle service. Excellent at keeping customer informed. Service rep was friendly and kept me informed.
Very Quick and easy. Was in and out in less than an hour. Friendly staff. Did not push any extra services on me. Clean waiting room.
Very helpful and knowledgeable staff. Excellent communication. Called and let me know status and apologized that a needed part was delayed. Very professional. Clean, customer friendly environment.
Samantha at west herr Lockport ny was great sales lady worked hard to get me everything I wanted and get me out door with my new ram truck
Best sales and service of any dealership we have ever purchased a vehicle from (over six decades). Brett, Dave, Mark, Mike, Kyle are all terrific.