Service was done perfectly! Multipoint inspection Was done Everything was done in a timely professional manner ! Hope a new service relationship will be made here .
First purchase from West Herr Dodge after 25 years of chevy’s. Sales and finance was nice experience and look forward to driving my new Ram !
Our salesman was outstanding in every aspect! He made sure everything was in order from the first phone call through the sale and delivery of my new Dodge Ram! Ryan is very knowledgeable in all the details of the ram we bought. I highly recommend Ryan to all who read this.
Took the Jeep in for an oil change and tire rotation and was greeted by Dave. He was very friendly and courteous. Waiting room was comfortable and the coffee was good and I was I. An out in about an hour.
Bought my Ram new here Always delt with Brent for service.always excellent service! Expert in his field!
Everyone I dealt with was great. Easy to make an appointment. Greeted as soon as I pulled in. Car was finished in under an hour.
Was treated very well. The employees are very polite, extremely helpful and friendly. They are very professional
The scheduling was simple and my truck was done in no time at all. Very happy with the service. David and the other service technicians are very professional
Problem was diagnosed quickly, parts were ordered by over night shipment and installed on my vehicle the next day. Service Advisor Dave M. very informative, helpful and efficient. Will definitely return there for purchases/repairs.......
Excellent service: got my vehicle in promptly and completed the repair quickly. Shuttle service took me home and picked me up when the job was done.
Right from the start, Mark was up front and honest about pricing and what I could afford. I didn’t feel pressured. Mark took the time to text and respond to my requests in a very timely manner. All involved were courteous and the atmosphere was welcoming. I feel confident in the purchase I made and will be returning for all my vehicle purchases in the future!
Dave was very pleasant when I brought my 2021 Renagade in for oil change and tire rotation.
Samantha was great to work with. Samantha made for a smooth transaction. She helped me find exactly what I was looking for! Thank you!
Ben, Jim and Kevin were most professional, informative and went out of their way to make us feel comfortable with this investment. They, especially Ben, were warm, friendly and made us feel secure in our purchase. This was our first time dealing with West Herr. Your employees are a credit to your organization. A Blessed New Year!
Professional, patient, knowledgeable, helpful, hardworking staff like Shelby and Dawn at the front desk of West Herr Collision Center of Lockport made my collision service experience a breeze. They went the extra mile. Easy peasy for me, my car looks great, the service was done lickety split when parts arrived and they gave me accurate updates when I needed them.
Josh was excellent. He made the process seamless and easy and was a pleasure to deal with.
Matt Wilkins is awesome! He helped me find the right Jeep for me! He is very knowledgeable and was very patient when I asked a lot of questions! I will definitely recommend him to others!
Was met with kind service associate that immediately was able to help me get the service I needed was very curtius and concerned about my time. Went above and beyond
This dealership has been top notch from the moment I purchased my Jeep to the service department. They are very much focused on great customer service from the salesmen to the service greeters to the cashier and make you feel like your more than just a customer when you deal with them.
Bruce was awesome! I love my new Jeep! Would send everyone here! Great team work!
We were traveling through the Niagara Falls area on 30Sep when we encountered a loud knocking noise on our RAM truck. Although they were super busy, they were understanding of our dilemma and fit us in (when no one else in the area would), to take care of our vehicle. Kind and knowledgeable was this service department!! Communication was excellent!!!! I wish I could take my vehicle to them all of the time. Thank you so much Alex, Kyle, mechanics and the entire service department.
Excellent service and great service advisor Joseph was fast and very efficient also cashier was super friendly and helpful
Good customer service and vehicle service. Excellent at keeping customer informed. Service rep was friendly and kept me informed.
Very Quick and easy. Was in and out in less than an hour. Friendly staff. Did not push any extra services on me. Clean waiting room.
Very helpful and knowledgeable staff. Excellent communication. Called and let me know status and apologized that a needed part was delayed. Very professional. Clean, customer friendly environment.
Samantha at west herr Lockport ny was great sales lady worked hard to get me everything I wanted and get me out door with my new ram truck
Best sales and service of any dealership we have ever purchased a vehicle from (over six decades). Brett, Dave, Mark, Mike, Kyle are all terrific.
The sales people at the dealership were super friendly and helpful. I didn’t feel pressured and they were able to not only work around my schedule, but work with me to find the vehicle that was a perfect fit.
Great speedy service,great daily communication Also set up transportation for us until car was fixed No problems after the car was fixed
At West Herr the staff were very courteous and professional. All issues with my vehicle were fixed to satisfaction. I would recommend their work to friends and family.
Steve Whalen took a lot of time to talk with me and helped me to find the perfect vehicle for me. Steve was respectful and gave me the time I needed to make a decision. Steve treated me like family. Thank you Steve for an easy buying experience!
Fast service, in and out in an hour. Great people there to service you. They have been taking great care of us for years now. Highly recommend this dealership
My visit for my oil change and tire rotation was fast service. Very knowledgeable at the desk. Very friendly. I love going and hanging out while waiting for my vehicle.
Absolutely love my new Jeep Grand Cherokee, my salesman Mark Doel was amazing, would highly recommend WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT! Rating 10/10
Matthew took the extra steps in getting me exactly what I was looking for in the vehicles appearance and price, and spent a lot of time in locating what I wanted.
We purchased our truck (RAM) in 2019, our 5th from this location. Now, and with each earlier vehicle, service has exclusively been done here. Owning and driving vehicles for 63 years and counting, I rank this dealership #1. Number 2 doesn’t come close, Brett has been our Service Manager throughout, and is always looking out for our complete satisfaction. From sales executives, to office staff, to parts experts, and the terrific talented mechanics, this dealership has a super’team’ approach to put customer satisfaction as first priority. And if you need to have collision repairs (I had an unplanned incident last July ) these ...
Very friendly, conscientious employees. They brought the car down from another WH so we could test drive, which was appreciated. Had to wait a bit for paperwork, but overall nice experience.
I was very pleased with matt and the time he spent to get me into my truck and how everything was explained to me and that they had the one I want6in stock
I dont typically write reviews on anything at all. already knowing what type of vehicle we were looking for. we stopped in at west herr dodge of lockport this was our first time looking at this dealership in lockport. interested in buying a new durango. the wife and i were met on the lot after browsing for a short period by a salesman by the name of john lopacki. for a salesman he was not pushy, asked if we knew what type of vehicle we were interested in. so we explained that we did have a particular vehicle in mind ...
Anthony Olecharski is the best salesman, very helpful, always answers my text messages when I have various questions about the Jeep which took me a while to get used to driving!! Great guy!
We took possession of our new Jeep Compass on Aug.30,2014. Tom Williams Helped make the process as painless as possible. He went out of his way to help us with our selection . He showed us about our Compass also set up our Blue Tooth ( Uconnect ). He had become a friend.
I am a new customer to them. My overall experience was wonderful!! My sales professional Mike Porth was very knowledgeable and helpful as well as all the staff. I would highly recommend them!!
Todd was great to work with they didn't have the a durango with the features i wanted the dvd in second row or the trailer hitch but they worked with us and i got everything for the price i wanted. Todd was great and we will be buying our next car from him.
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